We offer various payment methods through our website, namely:

• IDEAL
• Klarna
• Apple Pay
• Credit card/Mastercard/Visa
• Bank contact

The payment will be refunded in the same way you paid, we cannot change this.

Nikki Curvelly strives to ship your products within 1-3 business days from the time of order. We work exclusively with PostNL, and we are not responsible for PostNL's errors. If your package is lost, please contact us or the shipping company as soon as possible! We will always make sure you're happy, no matter what.

NOTE! If you give permission for delivery or prefer it to be delivered to a vending machine, you are responsible for your own shipment. If anything happens to your package afterward, it is your own responsibility.

NOTE! If you ship with DHL and it's delivered to a collection point, we will NOT collect it. We can collect it with PostNL.

To take off

You can also collect your products from NikkiCurvelly. If you choose this option, NikkiCurvelly will contact you as soon as possible to schedule a collection appointment.

Thank you for shopping at Nikki Curvelly. We want to ensure you're satisfied with every purchase you make on our website. In accordance with Dutch law, we have established the following returns policy for clothing:

• Click here for the form.

1. Right of withdrawal:

• You have the right to return any item of clothing purchased from our webshop within 14 days of receipt, without giving a reason.
• The 14-day period starts on the day after you receive the item.

2. Eligible Returns:

• Items must meet the following requirements: unworn, unwashed, free of makeup stains, free of cigarette smoke, perfume, or other odors, and the original packaging and tags must be intact.
• We reserve the right to refuse returns that do not meet these criteria.
• If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
• If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
  

Items excluded from the return policy due to hygiene :

• Slippers
• Jewellery
• Sunglasses
• Leggings and tights in paper packaging.
• Caps and hats.
• Bodies
  

3. Return process:

• Pack the garment safely in the original packaging or similar protective packaging.
• Please include the completed return form! This MUST be completed in full. Click here for the form.
• Please return the item to us using a reliable and traceable shipping method at your expense.

4. Refund:

• Once we receive the returned item and verify its eligibility, we will initiate the refund process.
• Refunds will be processed within 14 days of receipt of the returned item.
• The refund will be made via the original payment method used for the purchase.

5. Exchange:

• We are currently not offering direct exchanges. If you would like to exchange an item, please follow the returns process as described above and place a new order for the desired item.

6. Cancellation:

• Orders placed using a deferred payment method cannot be cancelled.

7. Costs:

If you're returning more than 3 items , we'll charge €1.50 per additional item (from the 4th item onwards).

Example: 6 items returned = €4.50 extra return costs

This adjustment helps us reduce waste and encourage more conscious shopping.

8. SALE:

Sale items can be returned, but they will only be converted into digital store credit. Therefore, you will NOT receive a refund. Please note that if you return more than 3 items, a fee will be charged and the amount will be deducted from your store credit.

9. Promotions & Gifts:

Did you participate in a promotion with a free gift?

In case of (partial) return, the right to that gift will expire.

Please return the gift or we will deduct its value from your refund.

NB:

• The right of withdrawal does not apply to underwear, SALE items, leggings in cardboard packaging, swimwear, jewelry, or items that have been customized or made to measure according to your specifications.
• If you receive a defective or incorrect item, please contact our customer service team immediately to arrange a return or exchange.
• We do not offer a washing guarantee; once the item has been washed, we cannot accept it. We also do not offer a guarantee on applications such as studs, glitter, stones, and sequins.
• We do not guarantee any type of printing or covering on an item. (Rhinestones, sequins, studs, beads, fringe, or adhesive letters, etc.)
• We do not provide a guarantee on accessories such as earrings, necklaces, belts, bracelets and hats due to hygiene reasons.
• We offer a 14-day warranty on buckles, zippers, buttons, or any type of closures.
• We do not provide a warranty on loose threads (finishing threads).
• Pilling in clothing is not covered by the warranty. Pilling is caused by friction with other materials, and we are not responsible for this.
• We do not guarantee loops/hook and lint on crocheted (wool) sweaters and cardigans.

If we do receive returns without the above-mentioned items, we unfortunately cannot accept them. You can have your rejected return reshipped, and the shipping costs will then be at your own expense. This will allow us to send the return back to you.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help!

Thank you for choosing Nikki Curvelly! We appreciate your purchases.

Yours sincerely,

NikkiCurvelly.nl

Last modified on: 11/10/25

Is there something wrong with your order? Is it damaged or broken? That's unfortunate, but we always try to ensure your package arrives in good condition. It's possible that it might get damaged during transport. If you'd like to report this, please do so within 24 hours. We'll work with you to find the best solution!

What should I do if I have a complaint?

You can email your complaint to info@nikkicurvelly.com . Please include your order number and photos (complaints without photos will NOT be processed) so we can work together to find a solution. The 14-day return period also applies.

Complaints received via WhatsApp, DMs, or the customer service button on the website will NOT be processed! Please only contact us by email!

These terms and conditions ("Terms") govern the use of the Nikki Curvelly website (the "Website"). By accessing or using the Website, you agree to these Terms. Please read them carefully before proceeding.

General

The Website is operated by Nikki Curvelly, a company registered in the Netherlands.

These Terms apply to all visitors, users and customers of the Website.

By using the Website, you represent that you are at least 18 years of age or have the permission of a parent or legal guardian.

Intellectual Property

The content of the Website, including but not limited to text, images, graphics, logos and trademarks, is protected by intellectual property rights and belongs to Nikki Curvelly.

You may not use, reproduce, distribute or modify any content of the Website without the prior written consent of Nikki Curvelly.

Product information

We strive to provide accurate and up-to-date information about our products on the Website.

However, we do not guarantee the accuracy, completeness or reliability of any product descriptions, prices or other information displayed on the Website.

Orders and Prices

By placing an order through the Website you make an offer to purchase the selected products.

All prices displayed on the Website are in Euro and include applicable taxes, unless otherwise stated.

We reserve the right to refuse or cancel any order if there are errors in pricing or product information, or if the product is no longer available.

Payment and Security

We offer secure payment options on the Website, and all payment information is encrypted and handled in accordance with applicable data protection laws.

You agree to provide accurate and complete payment information when making a purchase.

Shipping and Delivery

We will ensure that products are delivered within the estimated time.

Shipping costs and delivery options will be displayed during the checkout process.

Returns and Refunds

Please see our Returns/Complaints Policy for information on returns, refunds, and exchanges.

We do not offer a washing guarantee; once the item has been washed, we cannot accept it. We also do not offer a guarantee on applications such as studs, glitter, stones, and sequins.

• We do not guarantee any type of printing or covering on an item. (Rhinestones, sequins, studs, beads, fringe, or adhesive letters, etc.)
• We do not provide a guarantee on accessories such as earrings, necklaces, belts, bracelets and hats due to hygiene reasons.
• We offer a 14-day warranty on buckles, zippers, buttons, or any type of closures.
• We do not provide a warranty on loose threads (finishing threads).
• Pilling in clothing is not covered by the warranty. Pilling is caused by friction with other materials, and we are not responsible for this.
• We do not guarantee loops/hook and lint on crocheted (wool) sweaters and cardigans.

If we do receive returns without the above-mentioned items, we unfortunately cannot accept them. You can have your rejected return reshipped, and the shipping costs will then be at your own expense. This will allow us to send the return back to you.

Limitation of liability

To the extent permitted by law, Nikki Curvelly shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of or in connection with the use of the Website or any products purchased through the Website.

Applicable law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Dutch courts.

Changes

Nikki Curvelly reserves the right to change or modify these Terms at any time. Any changes will become effective upon posting the updated Terms on the Website.

By using the Website, you agree to these Terms. If you disagree with any part of these Terms, please do not use the Website.

If you have any questions or comments about these Terms, please contact us using the contact details provided on the Website.

Last updated: 2-01-2025

Nikki Curvelly

Gouda, Netherlands

Last updated: July 11, 2025

This Privacy Policy describes how Nikki Curvelly (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our Site, use our services, make a purchase at nikkicurvelly.com (the "Site"), or otherwise interact with us through the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual about whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide directly to us through our Services may include:

• Contact information , including your name, address, telephone number and email address.
• Order information , including your name, billing address, delivery address, payment confirmation, email address, and phone number.
• Account information , including your username, password, security questions, and other information used for account security.
• Shopping data , including the items you view, place in your shopping cart, save to your account, such as loyalty points, reviews, referrals or gift cards, or purchases.Loyalty points/product reviews/referrals/gift cards
• Customer support information , including information you share in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but then you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interactions with the Services (" Usage Data "). For this purpose, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide the products or services you request so that we can perform the agreement we have with you.
• When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."

How we use your personal data

• Providing Products and Services. We use your personal information to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, establishing, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionality related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you might want to use. In this case, Shopify will process your information as set out in the Privacy Policy and the Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal data for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may involve using your personal data to better tailor the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6(1)(f) GDPR.
• Communication and service improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. Specific information about the Cookies we use relating to supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies . We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies within your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and display ads to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
• When you instruct, request, or otherwise authorize us to share certain information with third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
• In connection with a corporate transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose We disclose the following categories of personal data and sensitive personal information about users for the purposes set out above in 'How We Collect and Use Your Personal Data' and 'How We Disclose Personal Data' :

CategoryCategories recipients

• Identification information such as basic contact information and certain order and account information
• Commercial information such as information about orders, shopping and customer support
• Internet or other similar network activity, such as usage data
• Geolocation data such as locations determined by an IP address or other technical measures
• Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal data to conduct advertising and marketing activities as follows.

User-generated content

The Services may offer the ability to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, that content will be publicly available and accessible to everyone.

We have no control over who has access to the information you provide to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you disclose, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third party websites and links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or operated by us, it is important that you read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide in public or semi-public locations, including information you share on third-party social networking sites, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation to their use by us or any third party. The inclusion of such links on our Site does not imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the information below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) any personal information of individuals under the age of 16.

Security and storage of your data

Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, data you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in certain cases, we may deny your request, to the extent permitted by law.

• Right to access/know : You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
• Right to Erasure : You may have the right to request that we erase the personal data we hold about you.
• Right to rectification : You may have the right to request that we correct any inaccurate personal data we hold about you.
• Right to portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising : You may have the right to request that we not “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes that are considered “targeted advertising” as defined under applicable privacy law. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to access the Site, depending on where you are located.
• Restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal data.
• Withdrawal of consent : Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
• Managing your communication preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you've placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized representative, we will require the representative to provide evidence of their authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, you have the right, depending on where you live, to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible data protection supervisory authorities can be found here .

International users

Please note that we may transfer, store, and process your personal data outside your country of residence. Your personal data will also be processed by staff and third-party service providers and partners in these countries.

When we transfer your personal data outside of Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at info@nikkicurvelly.nl or contact us at Boenstoep 28, Gouda, 2809 RX, NL.

For the purposes of applicable data protection law and unless explicitly stated otherwise, we are the controller of your personal data.